General Terms and Conditions
As a general importer, we sell cosmetic products on this website. For over 35 years, we have been importing and representing cosmetic brands from the USA, South Africa, Brazil, South Korea, Greece, Poland and Italy. All are family-owned businesses with their own research and production facilities. CO₂ offsets are always included.
We supply doctors, beauticians, dermatologists and their patients. Direct customers are also very welcome. The recommended retail prices on the website are always valid and the goods are in stock. There may be differences from the printed catalogue.
These are our terms and conditions:
Shipping: For orders of CHF 50 or more, you are entitled to free shipping. IFor deliveries within Switzerland and to Liechtenstein, we charge a fee for orders under CHF 50n Shipping contribution of CHF 12
All orders over CHF 300 are automatically shipped via registered mail within CH/LI. For orders below this value, we will always ship via registered mail upon request, e.g. if your letterbox is often unattended, and this is provided WITHOUT ANY EXTRA CHARGE.
Worldwide we dispatch the goods for an additional charge. Depending on the destination and value, we charge different fees, please request a quote.
Into the EU we dispatch via FEDEX for a flat-rate shipping fee of CHF 30/EUR 32. Local customs and VAT charges are payable by the recipient. From 1 July 2026, the duty-free allowance in the EU will be abolished. All imports into the EU must be cleared through customs. For example, DE EUR3 per item.
‘Delivered’ means that the Post Office has taken charge of the parcel and will deliver it to you within a maximum of 48 hours. Unfortunately, theft from letterboxes is not uncommon, so please choose the FREE registered post option.
Right of withdrawal: All purchases can before dispatch be cancelled free of charge. The only exception to this is binding pre-orders. In the case of pre-orders, the goods are imported directly from the manufacturer for the customer. We only sell goods from exclusive distributors.
Sent in error? Occasionally, an item may have been packed incorrectly. In this case, we will send you a free return label.
Complaints and notices of defects Claims must be submitted within the statutory period of 4 business days after receipt of the goods. Goods delivered in accordance with the terms of delivery will not be accepted for return. In approved exceptional cases, we will accept the return of undamaged goods subject to a 20% restocking fee and issue a credit note.
Damaged packaging can be claimed from us at any time, provided photographic evidence is supplied. It is essential to ensure that the batch/serial number, expiry date and product name are clearly visible. This information enables us to investigate any manufacturing defects. Naturally, goods subject to a complaint will be replaced or refunded without acknowledging any further legal claims.
GUARANTEE: We guarantee the quality and full effectiveness of all goods for up to 2 months after the date printed on the packaging. In case of doubt or if the date is illegible, we can determine the date of manufacture from the batch number via the manufacturer. We provide a 2-year manufacturer’s warranty on machines and instruments. We do not generally guarantee goods from the manufacturers we represent, but only goods sold by us or our partners in Switzerland.
Managing Director: Daniel Wolfgang Staeger
Place of jurisdiction is Zurich.
Küsnacht, 30 June 2026, info@careconcept.biz